Privacy Policy

Hello Movers Inc – SMS Privacy Policy

1. Introduction

Hello Movers Inc (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you opt in to receive SMS/MMS and other A2P (Application-to-Person) messaging communications from us.

This policy applies to all text messaging programs operated by Hello Movers Inc and is designed to comply with applicable laws, mobile carrier requirements, and GoHighLevel A2P messaging standards.

2. Information We Collect

When you opt in to receive SMS or MMS messages from us, we may collect:

• a. Personal Information: Mobile phone number, first and last name (if voluntarily provided), and any information you provide via SMS responses or form submissions.

• b. Messaging Data: Message content and responses, date and time of messages, and opt-in/opt-out records.

3. How We Use Your Information

We use your information for the following purposes:

• To send appointment reminders, move confirmations, promotions, special offers, and service updates.

• To respond to customer inquiries and provide support.

• To maintain compliance with legal, regulatory, and carrier requirements.

• To improve our communication services.

4. SMS Opt-In Consent

By submitting your phone number through our website, forms, popups, or by texting a keyword, you expressly consent to receive recurring SMS/MMS messages from Hello Movers Inc.

• Message frequency may vary.

• Message and data rates may apply.

• Consent is not a condition of purchase.

5. Message Content & Frequency

Messages may include, but are not limited to:

• Appointment confirmations and arrival reminders.

• Promotions and special offers.

• Updates related to moving services or scheduling changes.

6. Opt-Out & Help Instructions

You may opt out of receiving SMS messages at any time by:

• Replying STOP to any message — you will no longer receive SMS communications.

• Replying HELP for assistance or additional information.

Note: After opting out, you may receive a single final confirmation message.

7. Sharing of Information

We do not sell, rent, or share your mobile opt-in information with third parties for marketing or promotional purposes. We may share your information only in the following limited circumstances:

• With trusted service providers who assist in delivering messaging services (e.g., SMS platforms, carriers).

• When required by law or to protect our legal rights.

8. Data Security & Retention

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. We retain personal information only as long as necessary to provide messaging services or to comply with legal and regulatory obligations.

9. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

10. Cookies & Tracking Practices

We use cookies and similar tracking technologies to operate and improve our website, analyze usage, and enhance user experience. You may manage or disable cookies through your browser settings; however, doing so may limit certain website functionality.

11. Contact Information

If you have any questions about this Privacy Policy or our messaging practices, please contact:

Hello Movers Inc Website: https://hello-movers